Refund policy

📋 OVERVIEW

At Garden Secrets, your satisfaction is our top priority 🌱. We offer a 7-day Return & Replacement Policy on all eligible products, starting from the date of delivery.

If your order arrives damaged or defective, we are here to make it right — quickly and without any hassle! 💚

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✅ ELIGIBLE REASONS FOR RETURN

You can request a return if:

📦 Product was damaged on delivery 🪴 Plant/product received was dead or defective ❌ Wrong item was received 🔒 Broken seal or damaged packaging 🧪 Product was not working as described

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🚫 NOT ELIGIBLE FOR RETURN

🕐 Return request made after 7 days of delivery 💧 Damage due to improper care or misuse 🌡️ Damage caused by environmental conditions

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🔄 HOW TO RETURN — STEP BY STEP

1️⃣ Contact Us Within 7 Days WhatsApp ya email par humse rabta karain apne order details aur damaged product ki photos ke saath.

2️⃣ Return Approval Hamari team aapki request review karegi aur 24 ghante ke andar confirmation degi. ✅

3️⃣ Ship the Item Back Product ko securely pack karke wapas bhejein. Return shipping fee of Rs. 199 applicable hogi. 📬

4️⃣ Replacement Dispatched Item receive aur inspect hone ke baad, aapka replacement 2–3 business days mein dispatch kar diya jayega. 🚚

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💸 RETURN SHIPPING FEE

⚡ Standard Return Shipping Charge: Rs. 199

⚠️ Note: Agar galti hamare end se hui ho (wrong item shipped), to return fee waive ki ja sakti hai hamari discretion par.

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💬 CONTACT US

Koi bhi sawal ho ya return initiate karna ho, humse rabta karain — hum madad ke liye hamesha available hain! 🌼

📱 WhatsApp: +92 326 6876415 📧 Email: support@gardensecrets.store 🌐 Website: gardensecrets.store 📍 Location: DHA Phase 1, Lahore

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🌿 Garden Secrets — Growing happiness, one plant at a time!